Terms of Service
Please read these terms carefully before using our website or purchasing our products.
Last updated: January 2025
Acceptance of Terms
By accessing and using the Wood You Kindly website ("Website") and purchasing our products, you accept and agree to be bound by the terms and provision of this agreement.
Important: If you do not agree to abide by the above, please do not use this service.
Company Information
Business Name
Wood You Kindly
Location
Lloydminster, Alberta, Canada T9V 2X8
Contact Email
admin@woodyoukindly.com
Phone
+1 (306) 307-7558
Products and Services
Product Descriptions
We strive to provide accurate descriptions and images of our handcrafted wooden products. However, due to the natural variations in wood grain and handcrafted nature of our items:
- Each piece is unique and may vary slightly from photos
- Wood grain patterns and color may differ
- Dimensions may vary slightly due to handcrafted nature
Availability
Product availability is subject to change without notice. We reserve the right to discontinue any product at any time. In-stock items are typically available for immediate shipping, while made-to-order items require additional crafting time.
Custom Orders
Custom orders are subject to separate terms and conditions that will be provided during the consultation process. Custom items are non-refundable unless defective.
Pricing and Payment
Pricing
All prices are listed in Canadian Dollars (CAD) unless otherwise specified. Prices are subject to change without notice. The price charged will be the price in effect at the time of order placement.
Payment Methods
We accept major credit cards, debit cards, and other payment methods as displayed during checkout. Payment is required in full before order processing.
Taxes
Applicable taxes will be calculated and added to your order total at checkout based on your shipping address and local tax regulations.
Payment Security
All payment information is processed securely through encrypted connections. We do not store credit card information on our servers.
Shipping and Delivery
Shipping Areas
- • Canada (all provinces and territories)
- • United States (continental US)
- • International shipping on request
Delivery Times
- • In-stock items: 1-3 business days processing
- • Made-to-order: 1-3 weeks crafting time
- • Custom orders: 2-4 weeks
- • Plus shipping transit time
Shipping Responsibility
Risk of loss and title for items purchased pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers, customs, or weather conditions.
Returns and Exchanges
Return Policy
Non-personalized items may be returned within 30 days of delivery in original condition. Customer is responsible for return shipping costs unless item is defective.
Non-Returnable Items
- • Personalized or custom-made items
- • Items damaged by misuse
- • Items returned after 30 days
- • Used cutting boards (for hygiene reasons)
Refund Process
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
Warranty and Liability
Craftsmanship Warranty
We provide a lifetime warranty against defects in materials and workmanship. This warranty covers:
- Structural defects and joint failures
- Premature finish failure
- Material defects
Limitation of Liability
Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
User Conduct and Responsibilities
Acceptable Use
You agree to use our website only for lawful purposes and in accordance with these terms. You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the website's operation
- Submit false or misleading information
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Wood You Kindly and is protected by copyright and other intellectual property laws.
Permitted Use
You may view, download, and print content from our website for personal, non-commercial use only. Any other use requires our written permission.
Trademarks
"Wood You Kindly" and our logo are trademarks. You may not use our trademarks without our prior written consent.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the website, to understand our practices.
View Privacy Policy →Dispute Resolution
Governing Law
These terms are governed by the laws of Alberta, Canada, without regard to conflict of law principles.
Dispute Resolution Process
We encourage resolving disputes through direct communication. If a dispute cannot be resolved informally, it will be subject to:
- 1Mediation in Alberta, Canada
- 2If mediation fails, binding arbitration
- 3Jurisdiction of Alberta courts as final resort
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.
Recommendation: Please review these terms periodically for any changes.
Severability and Entire Agreement
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and Wood You Kindly regarding your use of the website.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us. We're here to help clarify any concerns you may have.
110° West Craft Co.
Lloydminster, Alberta, Canada T9V 2X8
admin@110westcraft.com